Top Reasons It’s Time to Rethink Your Knowledge Management Strategy

Format: On-Demand | Duration: 60 mins

Join guest speaker, Kate Leggett, Vice President and Principal Analyst at Forrester Research for this webinar where she discusses the changing trends in the industry and how emerging knowledge management capabilities can help organizations meet their customer service objectives. On this webinar you will learn the top reasons why it’s time to rethink your knowledge management strategy including:

Key trends among both customers and employees that make KM a vital solution for any company
New capabilities like artificial intelligence that are redefining how you can manage knowledge
How knowledge automation allows you to improve your customer experience while also driving operational efficiency

A Verint Webinar Featuring:

Presenters

Kate Leggett

VP, Principal Analyst - Forrester Research

Kate is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She has been published in The Wall Street Journal, Forbes magazine, and leading industry publications.

Heather Richards

VP, KM Product Strategy and GTM - Verint

Heather is a veteran technology leader with 20 years experience in the knowledge management (KM) market. As CEO of Transversal she was instrumental in growing the company into an industry leader in KM solutions, and she now brings these years of KM expertise to Verint.

Kelly Koelliker

Director, Content Marketing, Verint

With a focus on contact center workforce engagement solutions and more than 15 years of marketing and sales experience, Kelly's expertise in the customer service industry covers such fast-evolving categories as CRM, knowledge management, natural language search.

Register for the Webinar

Clear Form

First Name *

Last Name *

Business Email *

Company *

Business Phone *

Job Title *

Country *

From time-to-time Verint (and its subsidiaries) would like to share information relating to future events, webinars, industry best practice and thought leadership with you. If you are happy for us to contact you please let us know how you would like us to contact you by confirming below:

I am happy to receive communications from Verint by email.

I am happy to be contacted by Verint by telephone.

Verint is committed to treat and protect your personal data in accordance with our Privacy Policy.