Join guest speaker, Kate Leggett, Vice President and Principal Analyst at Forrester Research for this webinar where she discusses the changing trends in the industry and how emerging knowledge management capabilities can help organizations meet their customer service objectives. On this webinar you will learn the top reasons why it’s time to rethink your knowledge management strategy including:

  • Key trends among both customers and employees that make KM a vital solution for any company
  • New capabilities like artificial intelligence that are redefining how you can manage knowledge
  • How knowledge automation allows you to improve your customer experience while also driving operational efficiency