Getting Voice of Customer (VoC) right continues to be a driving goal for most organizations as today's modern customers raise the bar on their expectations of the customer experience (CX) and their requirements for a longstanding relationship.
Here's three things you'll discover in the Forrester report, Top 10 Trends Among VoC Leaders:
- Why most VoC programs are not evolving
- How VoC leaders are overcoming obstacles and proving the value of CX
- How you can identify gaps and fill the voids in your VoC