As companies begin to lay the groundwork for the next revolution — automation — infrastructure and operations (I&O) professionals are in search of a way to guide their automation journey. In this new report, Forrester lays out a framework that I&O leaders can follow as they map out the many different types of automation and understand how they relate to one another in order to make connections of where technology can be reused.

Read and learn how:

  • The automation revolution drives digital transformation.
  • Automation is no longer optional for excellent customer experience — it's mandatory.
  • Nine key dimensions detail the automation spectrum.