Customer Voice Data Is the Next Big Thing Driving AI Applications.
See Why The Largest Companies In The World Are Betting On It.

It’s a fact. Artificial Intelligence is driven by data, and when it comes to understanding your customers - perhaps the richest source of data you have is the thousands of conversations customers have with your organization each day. Are you properly leveraging this data and sharing it with the right groups in your organization? Join us as we host an engaging conversation with Dan Miller, Lead Analyst and Founder of Opus Research and Derek Top, Director of Research at Opus Research.

On this webinar, you will learn:

  • How leading organizations have leveraged customer conversation transcriptions to build more effective and accurate predictive models for NPS, customer loyalty and churn.
  • How real-time transcription can significantly improve sales conversion rates and reduce compliance risks.
  • Why applying cognitive resources and AI to this rich unstructured data opens up tremendous opportunities for the world’s largest companies to detect patterns and garner business insights.