Webinar: Customer Voice Data Is the Next Big Thing Driving AI Applications

Format: On-Demand

Customer Voice Data Is the Next Big Thing Driving AI Applications.
See Why The Largest Companies In The World Are Betting On It.

It’s a fact. Artificial Intelligence is driven by data, and when it comes to understanding your customers - perhaps the richest source of data you have is the thousands of conversations customers have with your organization each day. Are you properly leveraging this data and sharing it with the right groups in your organization? Join us as we host an engaging conversation with Dan Miller, Lead Analyst and Founder of Opus Research and Derek Top, Director of Research at Opus Research.

On this webinar, you will learn:

How leading organizations have leveraged customer conversation transcriptions to build more effective and accurate predictive models for NPS, customer loyalty and churn.
How real-time transcription can significantly improve sales conversion rates and reduce compliance risks.
Why applying cognitive resources and AI to this rich unstructured data opens up tremendous opportunities for the world’s largest companies to detect patterns and garner business insights.

Presenters

Dan Miller

Lead Analyst & Founder, Opus Research

Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce through consulting engagements and by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech and natural language processing leverages Web services, mobility and enterprise software.

Derek Top

Director of Research, Opus Research

Derek Top is head of editorial operations for Opus Research, a diversified analyst firm tracking conversational commerce and intelligent assistance technologies. For more than 15 years, he has been covering transformative technologies and producing top-notch business events.

Daniel Ziv

VP Customer Analytics, Verint

Daniel has been leading Verint’s Customer Analytics offerings and strategy since 2002. He has been instrumental in developing analytics solutions and strategies with many organizations around the world, and helps analytics teams and customer experience executives improve performance, enhance customer engagement and achieve significant ROI.

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