Solving Top 5 IT Inefficiencies in the Contact Center

Format: On-Demand Webinar

Today’s modern contact centers handle millions of calls a day across thousands of agents around the globe. To connect, route and record all of these calls, IT personnel must manage a complex web of applications across multiple vendors throughout the communications infrastructure. With so many moving parts, it can be hard to even discover when there’s an issue. And when a problem is found, multiple experts are needed to track down the root cause. Simply throwing more resources at the problem is unsustainable.

Join Verint as we introduce a new intelligent automation solution to help IT meet its mission. On this webinar you will learn:

How intelligent automation saves thousands of hours of manual work, driving both operational efficiency and compliance with industry regulations
How proactive, holistic monitoring and testing lets you get a handle on what’s really happening in your contact center
How an automated, virtual subject matter expert expands your capacity and lets you build out your IT team without adding head count.

Presenters

Kelly Koelliker

Director, Content Marketing, Verint

Kelly is director of content marketing with a focus on workforce engagement solutions. With more than 15 years of marketing and sales experience, her expertise in the customer service industry covers fast-evolving categories as knowledge management, natural language search and CRM.

Siobhan Miller

VP, Portfolio Market Strategy, Verint

Siobhan Miller is VP, Portfolio Market Strategy. For over 15 years she has worked with operations and customer experience professionals across industries to develop and implement products that enable improvements to the engagement, satisfaction and loyalty of their customers.

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