Today’s modern contact centers handle millions of calls a day across thousands of agents around the globe. To connect, route and record all of these calls, IT personnel must manage a complex web of applications across multiple vendors throughout the communications infrastructure. With so many moving parts, it can be hard to even discover when there’s an issue. And when a problem is found, multiple experts are needed to track down the root cause. Simply throwing more resources at the problem is unsustainable.

Join Verint as we introduce a new intelligent automation solution to help IT meet its mission. On this webinar you will learn:

  • How intelligent automation saves thousands of hours of manual work, driving both operational efficiency and compliance with industry regulations
  • How proactive, holistic monitoring and testing lets you get a handle on what’s really happening in your contact center
  • How an automated, virtual subject matter expert expands your capacity and lets you build out your IT team without adding head count.