Artificial Intelligence (AI) is everywhere, so we polled the market to see what people want to better understand more specifically about this topic. We discovered that many people want a frank conversation about AI and to dig-in to commonly used terms like conversational AI, Machine Learning and Intelligent Virtual Assistants.

Learn more by listening to this 30 minute discussion with Joe Dumoulin, Chief Technology & Innovation Officer of Verint Intelligent Self-Service and Jen Snell, Vice President, Product Marketing of Verint Intelligent Self-Service to:

  • What is machine learning?
  • What is the state of machine learning?
  • Why are we just using machine learning now if it was invented in the 80’s?