WEBINAR: How to Drive Tangible Results with Customer Journey Mapping

Thursday, February 22, 2018 | 1:00 PM, ET

Customer journey mapping is a popular strategy leveraged by CX professionals seeking to deliver a consistent and integrated experience across every touchpoint and interaction.

Many customer journey maps fail to deliver their full potential. Building consensus, prioritization and business impact are core benefits of employing this dynamic technique.

Join us to discover how to uncover tangible value laddering up to broader business goals such as revenue and loyalty - a critical component of any CX initiative.

Find out how leading organizations:

Create customer journey maps that support and drive broader business objectives
Harness data and organizational intelligence to create impactful journey maps
Ensure journey maps deliver their intended purpose

Presenters

Diane Magers

CEO – Customer Experience Professionals Association (CXPA)

With over 25 years of CX leadership with brands like AT&T and Sysco, Diane has led transformations to embed customer and employee engagement with definable business benefit. She is also founder of Customer Experience Catalysts, a CX excellence consultancy.

Nancy Porte

VP, Global Customer Experience – Verint

With a background in operations management, Nancy's passion is developing differentiated customer experiences through cross-functional collaboration and employee engagement. She is a Certified Customer Experience Professional (CCXP) and a CX thought leader.

Clear Form