As more people turn to web, social and messaging platforms, it’s no secret that intelligent virtual assistant (IVA) technology continues to garner attention in the customer service space. So, is interactive voice response (IVR) dead?
According to Opus Research, no. In fact, it’s finding new life thanks to the same technologies that are fueling the rise of virtual agents and chatbots.
Get your copy of this Opus Research report to learn more about the intelligent assistance capabilities that can be integrated with existing IVR systems to accomplish services goals and attain more business value.