Analyst Report
Critical Capabilities for Workforce Engagement Management
Report by:
“Workforce engagement management (WEM) is a critical consideration for any type of contact center to ensure an engaged and empowered workforce.”

In this analysis, Gartner describes the four key pillars of great customer service experiences and how WEM helps deliver on these:
  1. Getting connected to the customer
  2. Being able to orchestrate customer service processes
  3. Having access to the relevant information
  4. Being able to manage the required resources

Learn how Verint’s WEM competencies draw on advancements in AI-powered automation, engagement science and connected data to deliver great customer experiences.
Critical Capabilities for Workforce Engagement Management
     Access the Report

Verint would like to share details on events, webinars, best practices and thought leadership with you. What is the best way to communicate this information:

Get the complete Gartner Report to learn more about Critical Capabilities for Workforce Engagement Management.
Source: Gartner, Critical Capabilities for Workforce Engagement Management, Jim Davies, Jim Robinson, Kim Dans, Mark Dauigoy, April 26, 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
Terms of Service |  Privacy Policy  |  WEEE  |  Cookies Overview  |  Ad Choices  |  Intellectual Property  |  MSA Compliance             
©2020 Verint. All rights reserved.