Verint | The Customer Engagement Company

eBook

Are Your Frontline Managers Prepared for the Future of Work?

The focus for years has been on improving the performance of your front-line workers; making sure they have the tools and knowledge they need to meet customer needs and deliver a positive experience.

But what about your front-line managers, whether they be in the contact center, back-office or branch? Do they have what they need to effectively manage their teams?

Read the eBook: Are Your Frontline Managers Prepared for the Future of Work? to learn:

The trends that have permanently changed the role of the manager
New ways to manage the remote workforce
How automation can help managers provide flexibility and work-life balance for team members.

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