Report Cover: Verint Experience Index: Retail CX. Company Satisfaction, NPS, and Omnichannel Insights including COVID-19 impacts and recommendations. Woman smiling with phone and credit card, having just finished shopping at a retail location.
Verint Experience Index:
Retail UK

Retailers that Deliver Great Customer Experiences Boost CSAT & ROI

Retail customers are still omnichannel consumers, switching channels according to personal needs. They also have clear ideas about what they value in a retailer - and want retailers to earn their trust and loyalty.  

With input from more than 1,250 retail customers, this Verint Experience Index report uncovers important CX trends and insights, including:  

  • Which UK retailers are winning on CX  
  • How customers are engaging with retailers during COVID-19
  • Which personalisation strategies drive future purchases
  • Why digital failures lower satisfaction and cost retailers millions 
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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