Verint Experience Index:
Retail UK
Retailers that Deliver Great Customer Experiences Boost CSAT & ROI
Retail customers are still omnichannel consumers, switching channels according to personal needs. They also have clear ideas about what they value in a retailer - and want retailers to earn their trust and loyalty.
With input from more than 1,250 retail customers, this Verint Experience Index report uncovers important CX trends and insights, including:
- Which UK retailers are winning on CX
- How customers are engaging with retailers during COVID-19
- Which personalisation strategies drive future purchases
- Why digital failures lower satisfaction and cost retailers millions
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Verint Experience Index: Retail UK
Retailers that Deliver Great Customer Experiences Boost CSAT & ROI
Retail customers are still omnichannel consumers, switching channels according to personal needs. They also have clear ideas about what they value in a retailer - and want retailers to earn their trust and loyalty.
With input from more than 1,250 retail customers, this Verint Experience Index report uncovers important CX trends and insights, including:
- Which UK retailers are winning on CX
- How customers are engaging with retailers during COVID-19
- Which personalisation strategies drive future purchases
- Why digital failures lower satisfaction and cost retailers millions
