Engagement Capacity Gap Study
Verint Global Research
What do business leaders think about their preparedness for rising customer expectations and a rapidly changing workforce?

We surveyed thousands of business leaders from around the world and across 10 industries to find out. 

Brands already lacked resources in 2020 to keep up with digital transformation and changes in workforce dynamics. The pandemic added even more pressure. Our new research reveals a chasm between what organizations know they need to do in order to manage customer engagement and the resources they have to do it. We call it the Engagement Capacity GapTM
Download the Engagement Capacity Gap Study to understand the scope of the problem, the requirements for closing the gap, and how to get to Boundless Customer EngagementTM.

Verint would like to share details on events, webinars, best practices and thought leadership with you. What is the best way to communicate this information:

Terms of Service |  Privacy Policy  |  WEEE  |  Cookies Overview  |  Ad Choices  |  Intellectual Property  |  MSA Compliance             
©2020 Verint. All rights reserved.