WEBINAR
Understanding your Engagement Capacity
Gap, turning insight into action

Many organisations find themselves with an expanding engagement capacity gap - the ability to meet the growing demands for customer engagement and the resources required to deliver on them.

Can your existing tools, people and approaches keep up? Understanding your engagement capacity gap will help you compete and prepare for the future.  

In this webinar, Matt Flury, Business Psychologist, will look at how turning this insight into action is ultimately a behavioural challenge for organisations. He’ll discuss how organisations often have the insight but struggle to effectively use it to change behaviour - they sometimes "get in their own way".

Hear Matt’s thought-provoking insights on how to break down barriers and drive change to help deliver a different customer experience.
GUEST SPEAKER
Matt Flury | Business Psychologist
HOST
Steve Bell | Director, EMEA Solutions Consulting, Verint Systems

AVAILABLE ON-DEMAND
WATCH NOW

Verint would like to share details on events, webinar, best practice and thought leadership with you. What is the best way to communicate this information:

ENGAGE WITH US