Thank you for attending the recent CCMA webinar, which discussed Verint’s Knowledge Management solution; we hope that the content will help develop your customer experience strategy moving forward.
Click here to read the Ask the Experts Q&A from this session.
Knowledge Management helps deliver fast and effective service that your customers want – whether that’s via self-service or your agents. Our customers see the benefits on a daily basis. Find out more by completing the form opposite to access the following information:
» BMW customer success story
Verint's automated knowledge functions has transformed the way BMW customers and staff find, consume and share knowledge.
» Utility Warehouse customer success story
Introducing a central source of knowledge has reduced average handling time and operational risk, and optimised resourcing.
» On-Demand webinar
Our solution experts explain how Knowledge Management delivers a more effective, personalised customer experience by helping customers and employees access information and knowledge effortlessly.