According to new Aberdeen Research, the #1 Back-Office priority is now improving customer experience. Surprised? Over the years back-office leaders’ priority was cost reduction or efficiency and those are still priorities.
Find out how your peers ranked their top priorities and these insights:
- Top 5 goals for back office and service leaders
- How priorities have changed from 2017, 2019 to today and the driving forces behind them
- ROI of transforming the back office to focus on CX
- Steps to building an adaptable best-in-class back office
Download the report, Back-Office Agility is Pivotal for Differentiated Customer Experiences now.