Back-office managers are now more concerned with improving customer experience than reducing costs or improving operational efficiencies.
This according to a new study by Aberdeen Research: Back-Office Agility is Pivotal for Differentiated Customer Experiences. Read the study to learn how a customer-centric back office can help you:
- Minimize customer frustration
- Respond faster to changes in market and customer demand
- Improve operational efficiencies
What can a customer focus do for your operations? Read the report to find out.