Webinar in partnership with:
Disruptions from COVID-19 compel digital innovation. Government leaders today must operate on tighter budgets and smaller staffs while constituents increasingly demand a better experience. One live hotline no longer suffices. Constituents also expect omni-channel communication via e-mail, web, mobile, social media and more. Constituents want interactions with government to be convenient when they need information, have a service request, want to conduct a transaction, or pay a fee. Likewise, government departments want to reduce burdens on staffed, centralized intake points to liberate resources to focus on higher value interactions. Verint solutions on AWS Marketplace can help you solve these problems using AWS services such as LEX, Amazon Connect, Rekognition and Alexa.
Attendees will learn how to:
- Understand what trends impact the constituent service experience
- Rapidly deploy and scale a cloud-based contact center using Amazon Connect
- Modernize constituent engagement using Verint’s Citizen Engagement for 311 and government, a cloud-based, affordable digital platform that provides an innovative solution to automating customer/citizen interactions across both assisted and self-service channels