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Artificial intelligence (AI) is playing an increasingly important role in contact centers, but its most exciting innovations are yet to come. This highly advanced grouping of technologies enhances the effectiveness and contributions of many customer service and contact center solutions, including omni-channel routing, intelligent virtual assistants (IVAs), virtual agents (VAs), interaction analytics, automated quality management (AQM), workforce management (WFM), and more. While the underlying technology is already impressive, companies are just starting to learn how to realize its full potential.
Join Donna Fluss, Founder and President of DMG Consulting and Jen Snell, VP, GTM, Conversational AI at Verint, for this live webinar to:
- Learn how companies are leveraging AI today and the role it will play in leading and innovating contact center and customer service strategies in the future
- Understand how AI is enhancing the omni-channel (voice, digital and agent) self-service landscape
- Apply best practices to help you plan and succeed with your AI initiatives
- Use AI to transform your contact center into an employer of choice
Register for the Webinar
Presenters
Donna Fluss
Founder and President — DMG Consulting
Donna Fluss is the founder and President of DMG Consulting LLC, a provider of contact center and analytics research, market analysis and consulting. For more than 30 years, Fluss has helped end users build differentiated contact centers and vendors develop solutions for the market.
Jen Snell
VP, GTM, Conversational AI — Verint
Jen Snell is a sought-after speaker in the area of Conversational AI, enabling natural interactions with intelligent assistants and chatbots that engage customers more effectively and make employees even more productive. In her role, Jen evangelizes Verint’s ongoing innovation in artificial intelligence technologies—such as machine learning, robotics and natural language processing—which help organizations modernize their customer engagement operations with greater automation.
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