Verint recently hosted a Knowledge Management webinar that featured Forrester’s Kate Leggett, Vice President and Principal Analyst, as guest speaker. In this eBook, The Future of Knowledge Management: 4 Key Questions Answered, we took the opportunity to follow-up with Kate to ask her these key questions about knowledge management:
1. How is knowledge management foundational to customer engagement?
2. What’s the connection between AI and KM?
3. What is contextual knowledge?
4. How can I future-proof my KM solution?
Download the eBook today to learn about the future of KM.