ANALYST REPORT
Predicts 2021: CRM Customer Service and Support

Report by:

"Customer service will be revamped to include 'huddle groups,' which will initiate more proactive outbound interactions through messaging platforms. As a result, customer service will likely become a profit center. Application leaders must investigate how to realize this future in their organization."
Get the complete Gartner Report to learn more about 2021 Predictions for CRM Customer Service and Support.
     DOWNLOAD THE REPORT
 

Verint would like to share details on events, webinar, best practice and thought leadership with you.

Source: Gartner, Predicts 2021 CRM Customer Service and Support, Brian Manusama, Nadine LeBlanc, Philip Jenkins, Pri Rathnayake, Jim Davies, Jim Robinson, December 1, 2020
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
ENGAGE WITH US